Supporting you at your most difficult time

Kent Case Management Ltd provides bespoke case management services to children and adults who have sustained catastrophic injuries resulting in complex needs.


Our service exists to support our clients on their rehabilitation journey, working alongside them to maximise their potential by coordinating a team of therapists and support staff.

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Welcome to Kent Case Management

We work with people who have acquired brain injuries, cerebral palsy, suffered a stroke, terminal ill health and spinal injuries, amongst other issues. Our service exists to support our clients on their rehabilitation journey, working alongside them to maximise their potential by coordinating a team of therapists and support staff. We work across London and the South East of England.

Care Quality Commission Regulation

We are proud to be rated as Good by the Care Quality Commission

To read our inspection report, which was published on 18th March 2022, please follow this link

Working in partnership with clients

We have a strong network of therapeutic staff that we work alongside, ensuring positive goal-driven outcomes for our clients. We are skilled in assessing need, working alongside our client to identify what is important to them and then methodically working to meet those needs and goals. We work to enhance our client’s life and enable them to achieve their individual goals.

We pride ourselves on maximising our clients’ independence, allowing each client to reach their potential and make life feel worth living again. We understand the need to work in partnership with our clients and their loved ones as this achieves the best outcomes for all.

We work with our clients, their families and therapists to understand the challenges faced and take a lead on recruiting support staff, to ensure individual goals, lifestyles and wishes are met.

Recruiting staff to meet your needs

Sometimes there is a need after an injury to provide support worker staff. We take the stress out of the direct recruitment of staff by managing the recruitment process with our chosen expert external HR company, shortlisting and completing recruitment checks.

We manage care teams by providing supervision and training. We ensure the complex scheduling of staff is completed by our case management team, taking the pressure off clients and families. We are proud to say that the staff we recruit tend to stay in their jobs long-term, providing continuity of care and support and peace of mind for families.

Providing support every step of the way

Very often, after an injury has occurred, a client has challenges returning to their home, due to the layout or environmental issues. Our case management team support clients with organising adaptations and changes to their home. They can also support in identifying alternative accommodation, be that a short- or long-term change. We support all the way through a house move; we understand how stressful this can be for our clients and look to reduce as much of the pressure as possible by working hard to make it a smooth transition. 

We work within the litigation process. We have worked with many clients from the initial instruction stage through to case settlement – and beyond. Kent Case Management take instructions from litigating solicitors, deputies, trustees, clients and their families. We are based in Kent but work across the whole of the South East of England.

Who we are

Our Team

Anna Fleming

Kent Case Management is led by Anna Fleming, a qualified Social Worker. Anna has worked as a Case Manager since 2012, having qualified as a Social Worker in 1999. She is passionate about her work and takes personal pride in the high standards that her company offer. Anna has worked with a number of clients who have stayed with her through many years, appreciating the dedicated input she provides.


Megan Sammons

Megan is an Assistant Case Manager, working alongside Anna to manage the care teams which our clients employ. She has many years’ experience in a variety of health and care settings, working as a Clinical Support Worker and more recently as a Team Leader. Megan is methodical and organised, and having gained experience of working in care these are all useful assets to underpin and support the amazing teams who help our clients.


Amanda McKenna

Amanda is the Administration & Finance Officer at KCM. Her admin and financial experience span over 33 years, working in several different sectors. Having completed a counselling and life coaching course in 2017 her other key interest is within the care sector. Joining the team Amanda brought a vast amount of knowledge and experience to support Anna. Her natural flair for accounting brings a helpful tool to assist with budgeting. Along with her good communication skills, she helps deal with many situations that can arise within the company.

Membership & Accreditation

Helpful Videos

Kent Case Management are members of the British Association of Brain Injury and Complex Case Management (BABICM). They have produced these helpful videos which explain what a Case Manager is, and how our profession can help people.

What is a Case Manager?

Case Management Case Studies

Client Testimonials

“Anna Fleming is a first rate brain injury case manager. Dealing with those who have suffered significant brain injuries can, at times, be extremely challenging but Anna simply takes it all in her stride; she is extremely knowledgeable, has excellent contacts, attention to detail and real commitment to her clients. She remains unflappable. Anna is well liked by clients but, importantly, is also able to take an objective approach to clients’ needs and to make difficult decisions in the best interests of her clients. She is recommended without hesitation.”

David Tomlinson

Litigation Solicitor, Barratts

“At your time in need it is important to have a case manager who understands your needs. Anna does just that. Anna supports us by listening, caring and being a critical friend. The legal process is difficult and emotionally draining, but this is made a lot easier by having a case manager and team you can rely on.”


Parent of paediatric client

“I find Anna responsive, an excellent problem solver, she is proactive and very caring. Her paperwork is fully up to date and detailed. She offers constructive well thought through strategies of care in what is a complex and sensitive case and I would add is by far the best Case Manager I have ever worked with. I know my client and her parents who chose Anna to look after our client are extremely pleased with the choice they made.”

Litigation Solicitor

March 2022

“Anna is a highly skilled and experienced case manager with an ability to understand and navigate the landscape of the case in front of her and to see the gaps that need to be worked on in which to get the best possible outcomes. Anna is adept at working with a range of clients with varying needs for both adults and children. Having supervised Anna for the last couple of years, I can confidently say she has excellent communication skills, she can meet deadlines and is organised in her workload. Anna is reflective in her process and work, I would consider her a consummate professional. Anna is very much a people’s person and can quickly build rapport.”

Kathryn Howard

Owner and Director of Kindred Case Management

Contact Us

Whether you’re the client yourself, or representing a client, we’d love to hear from you, to explore what we can offer and how we can help. Please complete the form below and we will respond as soon as possible. Alternatively, you’re welcome to call or email. We are always happy to meet you to talk things through too.

Kent Case Management Ltd, Suite D, The Stables, Bradbourne House, New Road, East Malling, Kent, ME19 6DZ